Warranty Claims

We stand behind all KEEN products and guarantee them to be free from manufacturing defects for one year from the confirmed date of purchase. This One-Year Limited Warranty covers defects in materials and workmanship for the practical lifetime of KEEN footwear. Only original, unaltered, and unmodified materials and workmanship are covered by this policy.

If you have purchased your KEEN shoes from a retailer (i.e. Anaconda, Kathmandu), we suggest you head back with your proof of purchase, and they'll be able to help you out. If you bought your shoes from keenfootwear.com.au, just fill out the form below. This one-year limited warranty does not cover damage caused by normal wear and tear, improper care, misuse, accident, neglect, or the natural breakdown of materials over time.

To submit a warranty claim for any purchase from keenfootwear.com.au, please just contact us using our warranty request form. Simply select "warranty" in the drop-down section to complete your claim for any orders made directly through keenfootwear.com.au.

The below form is for Warranty Claims only. Return requests will not be processed via this form, instead please complete our Returns Request Form